Need to contact us?

Tel: 0371 231 3113
Email: sales@hughestv.co.uk

Write to: Hughes, 259 Felixstowe Road,
Ipswich, Suffolk, IP3 9BN

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Ordering Information

The following terms and conditions apply to all orders which are processed by Hughes either online or by any other form of communication and form part of the contract between us. Please read them carefully and print a copy for future reference. Your use of this site indicates your acceptance of these terms and conditions.

Prices

All prices include VAT. No contract is created until we have accepted your order. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price. We will only process any such order with your explicit authority. Prices quoted are subject to stock availability.

Fraud

Like many online retailers, we have robust security measures in place to verify orders made via our website. All orders are checked as thoroughly as possible using the information provided. However, as a result of these extra security measures, it is possible that we might need to speak to you prior to the goods being dispatched and may put the order temporarily on hold whilst we do so. Please do not be offended if we contact you to make additional security checks after you have placed your order.

Products

Product images, descriptions and specifications are shown for guidance only; for example cabinet/case colours may vary, TV stands shown may differ from those supplied, remote control designs may vary during manufactures' production run etc. Some products may require set-up and/or assembly; for example TV's, DVD's and Hi-fi tuners may need manually tuning. TV stands/cabinet stands may need assembly. Washing machines need to have transit bolts removed etc.

Payment

Payment will be taken at the time the order is placed. A contract between us is not formed until we have processed the transaction and started the dispatch process. We accept payment by most major credit and debit cards. If you experience any problems whilst making a payment please click here for advice.

Guarantee

All products are supplied guaranteed for a minimum period of one year following the date of delivery. If you would like to extend the warranty of your product please contact a member of our sales team for a quotation on 03712 313113.

Your Right to Cancel

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Your Right to a Refund

You should receive a refund within 14 days of the goods being received back.

A deduction can be made if the value of the goods has been reduced as a result of the customer handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

Refunding the cost of delivery

You are entitled to the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service e.g. expedited/express delivery, weekend delivery, installation or removal of a scrap appliance you will receive the basic delivery cost.

Should you wish to cancel your order, any goods supplied must be returned to Hughes, Inspections Dept, 7-9 Howlett Way, Thetford, Norfolk, IP24 1HZ, at your own expense within 14 days of your notice to cancel.

We are unable to accept back unwanted gifts or non-faulty items if more than 14 days after the delivery date have passed. If your item is faulty please see the 'Service' section of our website. We are able to arrange insured collection if requested, at your cost; please contact us for information and a price.

The following tariff applies to products returned missing the original factory packed accessories. The prices are for guidance, the actual price may vary.

Remote Control - £30 to £70
Instruction book - £5 to £15
Lead - £5 to £30
SD card, Memory Stick etc - £5 to £40
Mains adaptor / Charger - £30 to £50
Rechargeable battery - £30 to £50
TV stand - £25 to £250

Price Promise

Hughes prides itself on offering great service, amazing products and prices too. As we don’t want price to be the reason you don’t shop with us please tell us if you see a cheaper price at Argos, John Lewis or Currys and we will match it - even up to 7 days after the order was placed! Just make a note of the make and the model, its price and the retailer that you would like us to match. We will verify this for and refund the difference.

Price Promise terms and conditions

• We'll match our competitor’s store or website UK price (excluding voucher codes)
• The competitor’s product must be brand new, identical to ours, and offered on the same terms.
• The competitor must have stock in stock and ready for delivery.
• We must be able to verify the competitor’s price and stock position.
• We’ll match the price of a product; not delivery charges or other services.
• Cannot be used with any other offer.
• We will not match "closing down" prices.
• We do not match the prices on Apple products, Xbox or Playstation consoles, accessories or games.

Delivery

Please see our 'Delivery' section for more information on our delivery services. If we are unable to meet your selected delivery date, you will receive a telephone call or an email within three working days (during office hours). If you are ordering an out of stock product we will contact you within 48 hours to provide a delivery estimate.

Data Protection

For full information on our policy regarding your personal information please see the privacy statement here.

Receipt

A copy of your receipt, for online purchases can be found in the member's login area here.

W.E.E.E Directive / Recycling Old Appliances

The UKs Waste Electrical and Electronic Equipment (WEEE) Regulations require that all retailers of electrical goods assist in delivering a UK-wide collection and recycling system to encourage consumers to recycle old or unwanted electronic equipment. There are several ways this can be done. You may either take the item to your local council recycling site or you can contact them to arrange a home collection of larger items (there may be a small charge for this service). Alternatively, you can bring the item in to one of our stores; please contact us for your nearest location.

Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer products. All electrical items sold now carry the 'crossed out wheeled bin' symbol.

Unwanted electrical items should not be placed into the normal domestic waste stream. Please contact us if you are unsure what to do with your appliance.

Under the Waste Battery Regulations, we offer a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises either Store or Service Department in person. Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.co.uk.

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

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