If you wish to cancel your order for a full refund you have the right to do so, providing you notify us in writing of your intention within 14 working days of the day after delivery. Please notify us by Email:

Any goods supplied must then be returned at your own expense, within 14 days of your notice to cancel to us at: Hughes Electrical, Unit 7-9, Howlett Way, Thetford, Norfolk, IP24 1HZ

We are able to arrange an insured collection if requested. *Please note - costs vary according to the size and weight of the item*. An indication of costs are listed below, however please contact us for exact charges;
DVD / Hi-Fi / Home Cinema equipment £15
Televisions - 32" and under £25 - 37" and over £50
Laptops and tablets £25
Small audio, Photography and Headphones / other accessories £10
Cables / interconnects and stands / wall brackets £10 - £25
Small kitchen appliances and vacuum cleaners £10 - £20
Large kitchen appliances (Laundry / Refrigeration / Cookers) - £60
Providing the goods are returned complete with all accessories (including any free gifts supplied) you will receive a full refund within 14 days of our receipt of the goods. We are unable to accept back unwanted gifts or non-faulty items if more than 14 days after the delivery date have passed. If your item is faulty please see the 'Service' section of our website.

We are unable to accept back blank video tapes, blank DVD discs and blank mini discs for a refund unless they are faulty or were supplied as part of the main product purchase.

If items are returned missing original factory packed accessories you will be charged for their replacement. The following prices are for guidance only, actual prices vary between manufacturers.
Remote Control - £40 to £80
Instruction book - £5 to £15
Lead - £5 to £30
SD card, Memory Stick etc - £5 to £100
Mains adaptor / Charger / Rechargeable battery - £30 to £50
Television stands - £45 to £250


Hughes are authorised repair agents for a number of manufacturers. If we arrange to collect an item for repair it is your responsibility to ensure the item is packaged securely with enough packaging to protect the item during transit. Please ensure this also includes a sturdy and suitable outer box / cover for the item.

Please be aware that we cannot accept any returns that are not sufficiently packaged. Furthermore, we will not be liable for any damage caused in transit and, should this occur, the item will be returned back to the customer with no repair.

Products are sold for domestic use only.

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