For more than 90 years Hughes has grown its service capabilities so that today it has East Anglia’s largest infrastructure dedicated to the repair of home electrical and kitchen appliances.

Hughes has five dedicated service centres, based in Norwich, Lowestoft, Ipswich, Kings Lynn and Thetford. We employ more than 200 staff across the service centres; each service centre has a team of mobile engineers whose aim is to fix problems, first time, every time, in your home. There are also workshop-based engineers within each centre who repair more complex problems on behalf of a wide range of manufacturers and the general public.

Each one of our service centres also has a dedicated and professional delivery team, ready to deliver and install any of the wide range of products that we sell or rent. Every site has specialist installers including aerial, satellite, built-in appliances and TV wall mounts.

Contact our service team:

Tel: 0344 412 4411
Mon-Sat 08:30-17:30 - Closed Bank Holidays
Email: service@hughes.co.uk


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We are proud to provide our sister business, Smart Home, with dedicated installers. Our Smart Home team visit you in your home and work with you to ensure you are getting the very best from your home technology. Our team regularly install amazing in-home solutions, including multi-room TV and audio-visual solutions.

You may have found that some retailers often have little or no service support in place. We pride ourselves on always attempting to resolve any problem quickly and efficiently. Our friendly East Anglian based team aim to answer all calls within 20 seconds, so no endless hold music as you’re transferred around the world! If you’re unsure of anything or you’d just like some advice, give our team a call. We’re here 6 days a week (Monday – Saturday 08:30hrs – 17:30hrs) and are happy to help.

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