If you’re buying a new television, washing machine, dishwasher, fridge freezer or other home appliance you’re going to want them expertly installed, set up and know how to get the best from your product.

We offer several different home installation and set-up services for local Hughes customers; so you can tailor the package to exactly what you need. We provide different levels of set-up to ensure that your new product is safely and correctly installed and ready to go. We carry out these services in your home at the time your product is delivered, meaning that as soon as we leave you can fully use your product. Leave the worry of installation and set up to us and enjoy all the amazing technology Hughes has available!

We are proud of our local roots and have carried out installations for professional footballers, local businesses and national hotel chains. We have even completed extensive trade installations at the Commonwealth Games 2014, following on from the success of our London Olympic 2012 crews.

  Our own Expert Trained Staff
  Range of Installation Packages to Suit Everyone
  We can offer 3 hour timeslots

Choose from one of our great value services:
Laundry & Dishwashers ›› TV & Entertainment ›› Cooking ›› Computing ››
Refrigeration ›› Built-in Kitchen Appliances ›› Additional Installation Packages ››  

Laundry & Dishwashers (service available nationwide)

We can’t make laundry any less of a chore, but our great range of laundry equipment are designed to fit with your needs and budget. Now, for just £25 we can make getting your new washing machine installed safely in your home easy and painless too. Why not let our expert installers connect your new laundry appliance in your home, while you sit back and relax?

Washing Machines & Washer Dryers - £25.00
  Our expert 2 man installation team will carefully unpack your product
  We will connect your product safely (subject to existing utilities)
  We can even take away your old appliance for recycling so you don’t need to worry about how to dispose of it (chargeable)


Tumble Dryers - £25.00
  Our expert 2 man installation team will carefully unpack your product
  We will connect your product safely (subject to existing utilities)
  We can even take away your old appliance for recycling so you don’t need to worry about how to dispose of it (chargeable)


Dishwashers - £25.00
  Our expert 2 man installation team will carefully unpack your product
  We will connect your product safely (subject to existing utilities)
  We can even take away your old appliance for recycling so you don’t need to worry about how to dispose of it (chargeable)


Please read terms, conditions, exclusions & additional charges below ›› Back to installation menu ›› Back to top of page ››


TV & Entertainment (East Anglia)

Setting up and installing a new Smart TV or sound bar can be time-consuming, frustrating and – at times – a little tricky even for those with technical know-how. Our installation teams will get you up and running when they deliver your product for a great value, one-off fee. We offer several different home installation, support and set up services; you can tailor the package to exactly what you need. From mounting your TV on the wall to installing a sound bar we provide different levels of set-up to ensure that your new product is safely and correctly installed and ready to go. We carry out these services in your home at the time your product is delivered, meaning that as soon as we’re done you can fully use your product. Leave the worry of set up to us and enjoy all the amazing technology Hughes has available!

Standard - £40.00
  We will unpack and install your product, ensuring it’s safe and secure for you to use.
  We will connect any existing equipment you may have in situ, such as PS4 or Blu-ray player to the television.
  We’ll give you a demonstration of the controls and functions
  We’ll even take away your old product for recycling so you don’t need to worry about how to dispose of it.

Internet Enabled Equipment - £35.00
  Our enhanced package includes the features of our standard install service
  Plus we will connect your internet enabled item to your existing internet connection via an Ethernet cable to a router in the same room or using a home plug on the same ring main.
  Alternatively we will contact wirelessly to a wireless router as long as security key is known at time of call.
  We will demonstrate one app normally BBCiPlayer

Wall Mount Service - from £99.00
  All the features of our standard installation
  Plus the fitting of your TV to a wall, to include power and signal connection within a reasonable distance.
  Price includes surface mounted cable management.

Screen Size 32" and below - £99.00
Screen Size 33" and above - £119.00


Please read terms, conditions, exclusions & additional charges below ›› Back to installation menu ›› Back to top of page ››


Cooking (East Anglia)

A cooker is one of the most important kitchen appliances you’ll invest in. We have our own trained installation staff who will install your new cooker safely and securely- choose from one of our options:

Electric Cookers- Freestanding - £60.00
  Our expert 2 man installation team will carefully unpack your product
  We will connect your cooker safely (subject to terms and conditions below
  We’ll give you a demonstration of the controls and functions
  We can even take away your old appliance for recycling so you don’t need to worry about how to dispose of it


Range Cookers (Electric) - £80.00
  Our expert installation team will carefully unpack your product
  We will connect your product safely (subject to terms and conditions below
  We’ll give you a demonstration of the controls and functions
  We can even take away your old appliance for recycling so you don’t need to worry about how to dispose of it


Microwave and Combination Ovens (Freestanding)- £25.00
  Our expert 2 man installation team will carefully unpack your product
  We will connect your product safely (subject to terms and conditions below
  We’ll give you a demonstration of the controls and functions
  We can even take away your old appliance for recycling so you don’t need to worry about how to dispose of it


Please read terms, conditions, exclusions & additional charges below ›› Back to installation menu ›› Back to top of page ››


PC, Tablet & laptops (East Anglia)

Setting up and installing a new PC, laptop or tablet can be time-consuming, frustrating and – at times – a little tricky even for those with technical know-how. Our installation teams will get you up and running when they deliver your product for a great value, one-off fee. We offer several different home installation, support and set up services; you can tailor the package to exactly what you need. From PC to tablet we provide different levels of set-up to ensure that your new product is safely and correctly installed and ready to go. We carry out these services in store or in your home at the time your product is delivered, meaning that as soon as we’re done you can fully use your product. Leave the worry of set up to us and enjoy all the amazing technology Hughes has available! Choose from one of these great value services:

In-Store Set Up - £20.00
  We will unpack and install your laptop or tablet, ensuring it’s safe and secure for you to use.
  We'll show you how to connect it to your existing broadband connection, new or existing printer.
  We will install one additional software item you've purchased with your new computer.

In-Home Set Up - £55.00
  We will unpack and connect the unit to internet via Ethernet lead to a router in the same room or using a home plug on the same ring main. Alternatively we will contact wirelessly to a wireless router as long as security key is known at time of call.
  We will set your user name and password, demonstrate how to switch on, switch off, and the use of standby/sleep functions.
  Demonstrate the creation of and then ‘saving’ basic files.
  Demonstrate the importance of ‘backup’ facility, to save, protect and restore data, in the event of any possible failure.
  Explain the basics of programs provided with lap top, such as ‘Works’ or similar.
  Connect printer, camera, scanner, web cam, iPod and other external devices.
  Subject to internet connection we can also demonstrate Internet Explorer and web browsing.
  Set up a ‘homepage’ such as Google.
  Demonstrate saving of favourite web sites.
  Configure security, anti-virus software, Spyware (Windows Defender).
  Once the installation is complete our engineer will document what areas have been covered, and will ask you for a signature to confirm your agreement and satisfaction that the work detailed has been provided.


Please read terms, conditions, exclusions & additional charges below ›› Back to installation menu ›› Back to top of page ››


Refrigeration (East Anglia)

Fridge, Freezers and Fridge Freezers - £25.00
  Our expert 2 man installation team will carefully unpack your product
  We will connect your product safely (subject to existing utilities)
  We’ll give you a demonstration of the basic controls and functions
  We can even take away your old appliance for recycling so you don’t need to worry about how to dispose of it


Side by Side Product - £50.00
  Our expert 2 man installation team will carefully unpack your product.
  We will connect your product safely (subject to existing utilities)
  We’ll give you a demonstration of the basic controls and functions
  We can even take away your old appliance for recycling so you don’t need to worry about how to dispose of it



Please read terms, conditions, exclusions & additional charges below ›› Back to installation menu ›› Back to top of page ››


Built-In Appliances (East Anglia)

We can install a range of built-in appliances including ovens, hobs, cooker hoods, washing machines, refrigeration and dryers. All of our built-in installations offer the following:

  We will carefully unpack and install your product (subject to existing utilities), ensuring its safe and secure for you to use.
  We’ll give you a demonstration of the basic controls and functions.
  We’ll even take away your old appliance for recycling so you don’t need to worry about how to dispose of itAll services are dependent upon the type of product to be installed but this is the range of built-in jobs we undertake.
  Like-for-like appliance replacement. To include fitting anti-tilt brackets or chains where applicable to stop units from tilting forward.
  Cut out of existing housing carcass where applicable, subject to height/width measurements being suitable.
  Fitting of front panels to dishwashers and the like to coordinate existing appliances, again subject to height/width being suitable.
  Cut out existing work tops to accommodate hobs subject to alignment of doors and carcass below work top.
  Drill cabinet holes for aqua stop valves – fitted to some washing machines or dishwashers.
  Fit additional taps and waste pipes to existing plumbing when customer requires a dishwasher adjacent to existing washer.
  Replace faulty/blocked waste outlet pipes.
  We are fully trained to connect/wire in from existing connecting point.


Please read terms, conditions, exclusions & additional charges below ›› Back to installation menu ›› Back to top of page ››


Additional Installation Packages (East Anglia)

Additional Product Installation - £12.50
  This is a surcharge for a second item to be installed.
  All features of a standard installation are included for additional products.

Retrospective Installation - £47.50
  For products that are taken home from store, but then require one of our trained installers to call out and set-up (can only be purchased for £25.00 where the sale date for product is 7 days or less, if over 7 days, price for installation increases to £47.50).


Please read terms, conditions, exclusions & additional charges below ›› Back to installation menu ›› Back to top of page ››




TERMS, CONDITIONS, EXCLUSIONS AND ADDITIONAL CHARGES

TV & Entertainment Installation:
• Bracket to be charged for and paid separately.
• Panels cannot be fitted above any heat source i.e. fireplaces/radiators etc.
• We are unable to embed cables into the wall.
• Tilt and turn brackets cannot usually be fitted to plaster board/dot and dab walls without special brackets/fixings.
• We are not able to hide cables under carpets.
• Any additional work carried will be charged at either £35.00 per hour (screen size 32” and below) or £55.00 per hour (screen size 33” and above), also for any additional cables that may be required.
• Existing internet connection required for internet enabled TV’s.
• For internet enabled equipment If more than this service is required e.g. a webcam needs fitting or more assistance is required, then our Smart team would be required which is charged at £47.50 per hour.

Washer and Dishwasher:
• We must be able to switch off your household water supply so we can do the work.
• Please note that the taps/levers need to be free enough to be released by hand. If we are unable to undo these we can arrange a service to rectify this problem. This would incur an additional fee of £47.50 plus any cost for parts used and may incur a few days delay.
• We do not fit to plastic “Y” pieces adaptors due to increased risk of water leaks.
• Any additional parts required are chargeable.
• We are not able to hide cables under carpets.
• We are unable to install products in some bathrooms or wet rooms.
• We cannot plumb two waste pipes into one.

Tumble Dryers :
• If a vent hose is supplied we will not drill or supply an external vent hole - we will connect to existing extraction points only.

Cooking:
• We’ll need to access your electrical circuit box.
• The circuit must be a dedicated cooker circuit where only cookers can be connected.
• The fuse rating must be a minimum of 30 amp & cable must be minimum of 6mm thick.
• The cooker connection unit switch must not be over the cooking surface and must be within 2 metres of the cooker but not hidden or obstructed.
• The circuit box can be located in a cupboard but must be accessible and convenient for use, in any event wiring and other electrical equipment should not be fixed to any part of the cupboard or cabinet that is demountable in normal use.
• The connection box must be complete without any damage and correctly sealed.
• We are not allowed to undertake any repairs to the box or the circuit.
• We will need to isolate the cooker electrical circuit by putting a lock on the isolating switch in your fuse box.
• For health & safety reasons we are not legally allowed to carry out an installation if these criteria are not met (we would therefore arrange a refund of the difference between our delivery and installation charge and leave the cooker with you for an electrician to fit it).
• We do not currently fit gas appliances.
• Installation of range cookers may require more than two engineers to attend. We’ll need to check that there’s sufficient access to get this item where you need it.
• For freestanding ovens which have a pull down door, an anti-tilt bracket will be fitted.

PC, Tablet & laptops:
• Please note that our engineer will need driver/connection discs provided/available for prompt connection of external devices.
• Hughes will not accept responsibility for any losses or corruption of data/system.
• Hughes cannot accept any responsibility for any malfunction of the equipment due to poor line speed and dropout. • We will attempt to obtain your WEP/password, however wee cannot guarantee that we will be able to and will advise you at the time if this is not possible. There will be no refund of the installation charge due to the time involved in attempting to retrieve this information.
• We accept no liability for lost software if we need to access your computer to access your wireless network information.
• Software updates may remove functionality in some cases.
• We will setup system to give maximum security possible but cannot guarantee total protection.
• Retrospective in home re visit; In light of the potential complexity of an I.T installation, especially if you are an inexperienced user, we are pleased to offer a revisit in home service to re explain or re set up your installation, should you need it. This is at a cost of £47.50 for half an hour in home, followed by half hour increments of £17.50, where applicable.

Refrigeration:
• It is recommended that refrigeration products are left for a minimum of 4 hours before switching the appliance on- see manufacturer specific recommendations in the supplied instruction booklet.
• For American style side by side type refrigeration product that requires a water supply- these may require additional fittings and installation-(Any additional parts required are chargeable_. They may also possibly require more than two people to carry out. We’ll need to check that there’s access large enough to get this item into place for you.
• We are unable to change door positions or other alterations to your property.

Built-In Appliances:
Currently we are unable to undertake the following type of built-in installations: • Complete kitchen refits. • Specialised large rectangle vent outlet for cooker hoods. • Stopcock defects. • Connecting Gas appliances. • Complete re wire of mains supply to existing Cooker connecting point. We are fully trained to connect/wire in from existing connecting point, as per non built in cooker installations.
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