Whilst we hope that everything we sell give years of use, we know that sometimes things go wrong and that’s where our outstanding repair service comes in.

For almost 100 years Hughes has grown its service capabilities so that today it has East Anglia’s largest infrastructure dedicated to the repair of home electrical and kitchen appliances, in the region. We also offer this repair service to any customers who’ve purchased goods from us.


Contact our service team:

Tel: 0344 4124 411 or click here for goods purchased in one of our stores.

Tel: 0371 2313 113 or click here for goods purchased online.


Hughes has five dedicated service centres, based in Norwich, Lowestoft, Ipswich, Kings Lynn and Thetford. We employ more than 200 staff across the service centres; each service centre has a team of mobile engineers whose aim is to fix problems, first time, every time, in your home. There are also workshop-based engineers within each centre who repair more complex problems on behalf of a wide range of manufacturers and the general public.

Each one of our service centres also has a dedicated and professional delivery team, ready to deliver and install any of the wide range of products that we sell or rent. Every site has specialist installers including aerial, satellite, built-in appliances and TV wall mounts.

We are also proud to provide our sister business, Smart Home, with dedicated installers. Our Smart Home team will visit you in your home and work with you to ensure you are getting the very best from your home technology. Our team regularly install amazing in-home solutions, including multi-room TV and audio-visual solutions.

You may have found that some retailers often have little or no service support in place. We pride ourselves on always attempting to resolve any problem quickly and efficiently. Our friendly East Anglia based team aim to answer all calls within 20 seconds, so no endless hold music as you’re transferred around the world! If you’re unsure of anything or you’d just like some advice, give our team a call. We’re here 6 days a week (Monday – Saturday 08:30hrs – 17:30hrs) and are happy to help.

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