Delivery cost and options
The cost of standard delivery varies, but most single items over £50 are offered with FREE delivery. What’s more, you choose the delivery date that suits your needs. Large items and some specialist equipment carry a small delivery fee. The delivery cost for your item/s, if applicable, will be clearly displayed in the ‘basket’ section during your checkout.
Local Deliveries (Hughes Own Service)
The majority of deliveries within East Anglia are delivered by our own Hughes teams. Here at Hughes we have our own trained delivery teams, and we trust that we have a delivery option that suits everybody.
We aim to be flexible and in all cases we remove the packaging for you and can even take your old product away for recycling, if this service has been selected at checkout. You can choose whether we phone or text you by 9:15a.m. on your chosen delivery day to give you a 3 hour delivery timeslot. We deliver 6 days a week, Monday through to Saturday and delivery is free if you are happy to wait. Alternatively, we offer next day delivery for a small fee. We also offer additional deliveries on selected Sundays over the Christmas period.
✓ Our delivery team will deliver and carefully unpack your item
✓ We will take away all packaging
✓ Standard delivery available for all products
✓ We can offer a 3 hour delivery timeslot
Deliveries outside of the Hughes area are delivered using one of chosen courier partners (Arrow XL, DPD & APC), or directly from the manufacturer. In the vast majority of cases the courier companies we use will contact you the evening before your chosen delivery date to advise of a delivery window (A.M / P.M; 3 hour slot or, for some smaller parcels, a 1 hour slot.)
Enhanced delivery options
We also offer additional delivery services, including:
• Express – next day available on many goods if ordered by 12 noon.
• Weekend delivery – the convenience of a delivery on Saturday or Sunday (large items only).
These options, if available, will be shown during checkout and incur additional fees.
During the ordering process, you will be offered a series of preferred delivery dates. We work hard with our own logistics team and external courier companies to make deliveries on your preferred date, wherever possible. However, there can be occasions where this is not possible; in this event you will be contacted and offered an alternative delivery date. If an item is not held in stock and will be delivered directly from the manufacturer we will contact you and agree a preferred delivery date. We aim to deliver all goods within seven working days, with the majority of our goods being delivered within 3 – 4 days.
Delivery is subject to stock availability, and does not include international delivery destinations or premium delivery services. We’re sorry but that there are some areas where we do not currently offer delivery as geographical location and carrier availability restricts the service that we offer. We may not always be able to deliver certain products to Scottish Highlands, Northern Ireland, the Channel Islands, Isles of Scilly and Isle of Man. You will be asked to enter your postcode during ordering; this will show if there are any areas that we are currently unable to offer delivery to.
Delivery-based services, such as appliance installation and disposal
We are pleased to offer an installation & disposal service for our kitchen appliances (fridges, freezers, washing machines, tumble driers, cookers etc) for an additional fee. Please request this service by contacting us on 03712 313113.
Any built in appliance would need to be fully disconnected and removed from the housing. For a refrigeration appliance, for example, that means that it should be free of water & fully defrosted. Gas and dual fuel cookers should be disconnected by Gas Safe Register approved engineers. In some instances we may not be able to remove your old appliance, for example:
• Your appliance is hard wired into a fused spur.
• Your appliance has seized up tap connections.
If you think there may be a problem with connecting or disconnecting any appliances, either before or after delivery, please contact us at the earliest opportunity to avoid any inconvenience and costs. If installation is selected for any domestic appliances this covers connection to adjacent services reachable with the supplied leads/pipes and will not include any hard wiring.
It is your responsibility to check your order at the point of delivery for shortages or obvious damage and to make note of this on the carrier’s consignment paperwork when you sign for them. If you are unhappy to accept the goods for any reason please refuse the delivery and contact us on 03712 313113 as soon as possible. You must report any shortages or damage within 48hrs of taking delivery. If this is not done we are unable to take the matter up with the delivery company.
Fraud Prevention & Security
Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible. We have additional procedures in place to ensure our customers are protected from on-line fraud. You may, therefore, be contacted before your delivery date so that these checks can be fully carried out. We may place orders temporarily on hold if we are not able to reach you so please ensure suitable telephone number(s) are provided.