Rental Terms and Conditions

Thank you for choosing Hughes for your rental product(s). On this page you’ll find details of some of the procedures, terms and conditions relating to renting with us. If you need any more information just get in touch or visit your local Hughes shop - we’re here to help.

Minimum Period of Hire

For domestic customers our minimum period of hire is 12 months.

Rental payment is one month in advance and for new customers only, a one off £25 or £35 administration fee is payable (depending on credit status and the type of products you have requested to rent). The prices quoted are for payments made by direct debit; alternative payments methods may be subject to a surcharge. Prices include VAT at 20%.

Until a written notice of termination is given in accordance with our terms and conditions, all contracts continue thereafter for the minimum term at the current rate.

Application

The applicant must be over 18 years of age.

The application will be subject to your status and which will include us obtaining your credit file from Experian. You can view your Experian credit report here (fee applies).

Delivery details and dates will be provided once the application has been approved. The actual applicant will need to be present to receive the goods and show an agreed form of photographic ID.

By filling out the application online, your details will go directly to our credit control department, after which one of our advisors will contact you to complete the remainder of the application. We need you to complete as much of the form as possible, so please have all your information to hand.

We will confirm the availability of the products you have requested to rent. Specification may change and all products shown are subject to availability.

Smart TV services require a broadband connection with a recommended speed of 3.0Mb/s. Please be aware that Freeview may not be available in some areas; check channels and availability here.

Contact Us:

Mon-Thurs 9am - 6pm, Fri 9:30am - 4pm (except Bank Holidays)

You can email a rental advisor or alternatively give us a call on 01480 418950.

By filling out an application online, your details will go directly to our credit control department, after which one of our advisors will contact you to complete the remainder of the application. We’ll need you to complete as much of the form as possible online, so please have all your information to hand. When we call, we’ll confirm the availability of the product/s you have requested to rent.

Complaints Procedure

At Hughes we are committed to providing the highest quality service. Unfortunately, despite our best intentions, things may very occasionally go wrong. When this happens we need to be informed about them so that every effort can be made to put things right and to prevent similar problems in the future. Please be assured that we are committed to resolving your complaint fairly and quickly and in most cases this can be achieved immediately by contacting us on 01480 418950.

Alternatively, you can contact us with full details of your complaint in writing:
Head Office: Mobbs Way, Lowestoft, Suffolk, NR32 3AL or by emailing us.

Credit Reference Agency Information Notice

In order to process your application, we will perform credit and identity checks on you with one or more credit reference agencies (“CRAs”). Where you take banking services from us we may also make periodic searches at CRAs to manage your account with us.

To do this, we will supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.

We will use this information to:

Assess your creditworthiness and whether you can afford to take the product;
Verify the accuracy of the data you have provided to us;
Prevent criminal activity, fraud and money laundering;
Manage your account(s);
Trace and recover debts; and
Ensure any offers provided to you are appropriate to your circumstances.

We will continue to exchange information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs.

When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.

If you are making a joint application, or tell us that you have a spouse or financial associate, we will link your records together, so you should make sure you discuss this with them, and share with them this information, before lodging the application. CRAs will also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.

The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail at www.experian.co.uk/crain CRAIN is also accessible from each of the three CRAs.

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