Hughes care
Peace of mind for the things you rely on
Instant protection
Cover as soon as you need it
Your experience of buying a new appliance should be a happy one. But if it gets accidentally damaged, even on day one, your manufacturer won’t cover it. With protection provided by Domestic & General Insurance PLC, you can forget about any accidental breaks ruining your new purchase or your day.
Unlimited repairs
No excess to pay
We know how much you rely on your appliances, so when they break down it can be a real headache. Don’t worry, we’ve taken all the stress out of getting a repair. Just get in touch, give us a few details and we’ll arrange for an approved engineer to get it fixed. Plus, you’ll get unlimited repairs, so you can call on us as many times as you need.
Replacement products
If we can’t fix it, we’ll replace it.
Sometimes it might not be possible or economically practical to repair your appliance. If this happens, we’ll make sure you’re given a replacement (this will be the same or of similar specification as your current appliance). You only need to pay for any installation costs.
Your cover
What is insured?
✔ Protection of your product from accidental damage
✔ Breakdown after the end of the manufacturer’s guarantee period
✔ Unlimited repairs on your product (including call-outs, parts and labour), with no excess to pay
✔ A replacement product (with the same or similar features) - for example, when it’s uneconomical to repair or we can’t repair it
✔ Vouchers for the full retail price of a replacement (with the same or similar features), if we can’t reasonably arrange a replacement
✔ Up to £50 towards installation costs for kitchen, laundry and TV products on replacement or voucher settlements
What's not insured?
✘ Costs arising from not being able to use your product or damage to other property
✘ Loss, cosmetic damage, neglect or deliberate damage
✘ Costs for replacing any accessories, installation (other than £50 for white, laundry and TV products) and disposal
Are there any restrictions on cover?
! You must be at least 18 years old and resident in the UK
! Your product must be in good working order when this policy starts
Where am I covered?
✔ In the UK
What are my obligations?
- To give us true, factual and not misleading information
- To install, maintain and use the product in a private home, for non-business purposes and to follow the manufacturer’s instructions
- To ensure your appliance meets relevant safety standards and is safe to work on
When and how do I pay?
When does the cover start and end?
How do I cancel the contract?
