Shop live

Need advice? Talk to our experts in-store from the comfort of your own home with a live one-way video call to find the perfect product

Experts are on hand & happy to help

Take the stress out of your latest tech purchase with our Shop Live service. Browse through a wide range of products from all of your favourite brands and enjoy a tailored online shopping experience from the comfort of your sofa. Just give us a call and get the answers to all your questions. We just want to make sure that you get the right appliance for your needs! Whether you want advice about the latest features or live product demonstrations, our tech experts are on hand to help.

Live chat

How to use the service

You can call using any computer, tablet or phone that has a camera, and don’t worry if you feel shy - you can simply select ‘voice only’!

Say goodbye to jargon and pushy sales people, we promise to provide good advice from people who know their stuff.

How it works

Our experts are here to help with personalised buying advice - all you need is a microphone.


1. Get connected
A Shop live pop-up is available on selected products. This enables you to start a video call with one of our experts to ensure that you always get the best tech for your needs.


2. Ask your questions
Your Shop live expert will appear on screen. Accept the request to access your microphone and camera so that we can hear you, then hit us with any questions you have!

3. Checkout online
Once you have gotten all of the help you need to find the perfect product, you can complete the checkout process online as normal… and that’s it! You’re done!

Book a time that suits you

We are happy to give you jargon free advice to help you find the perfect product for you.