Technical support

Need some support with your latest purchase? Our tech experts are on standby to assist with any issues that come your way. These zero-stress video appointments allow you to show your appliances misbehaving direct to our team without trying to overly explain the issue. Whether you buy or rent - just book an appointment and let them work out the rest.

How it works

Our experts are here to help you get the most out of your appliances. Using our tech support service, you can speak straight to the experts themselves and show them what’s wrong in seconds with the choice of a video call. This way, you can skip the stress of explaining what’s wrong and get straight to the solution.


Get connected
From navigating the settings to getting the most out of your appliance, grab friendly how-to advice on the products you rely on from day-to-day.

Ask your questions
Show us the issues you’re experiencing via video call and we’ll guide you to the best and quickest fix.


Tech support
We resolve over 75% of issues in record time without the need for a home visit. This gives you a stress-free experience that you can rely on should things go wrong.

Experts are on hand & happy to help

If you need help with a rented or under-warranty product purchased from Hughes, book an appointment with us today and we’ll work hard to find a solution as quickly as possible.

All we need from you is your rental or customer account number - this can be found on your rental agreement or latest receipt. Once you have that and your chosen camera/smart device, you’re prepped and ready to go!

No problem is too big or small – it’s all part of the Hughes service.

We offer technical support to all Hughes customers with products under guarantee, those with service plans and rental appliances. Whilst we are happy to help with any issue, we specialise in troubleshooting the topics below:


Software updates
Issues with remote controls
Audio description/subtitles

Recorders FTA boxes

WiFi connectivity
Fault code diagnosis


Software updates
Connecting printers
WiFi connectivity
Basic setup

Games consoles

Connecting controllers
Software updates
General questions

Book a time that suits you

We are happy to give you jargon free advice to help you find the perfect product for you.