Contact information

Need to contact us? 

Need a little extra help? Whether you want to call, email or even live chat, pick the best option for you and get in touch. Our customer service team is on-hand to help with everything from product queries and advice to repair and installation services. We look forward to hearing from you!


Telephone: 0371 231 3113 (Monday - Saturday 9.00am - 5.30pm) 
or email our Sales & Customer Service Team at (we aim to answer emails within 24 hours). 

Retail shops 

If you need to contact one of our stores, please use our store finder tool here


If you need to contact us about your rental account, you can either call or email your inquiry to: 
Telephone: 0148 041 8950
or Email: 

For more details visit our Hughes Rental page here

Live chat

Our Live Chat is available five days a week (Monday - Friday 10.00am - 5.00pm). 
Please note, our Live Chat service may become unavailable from time to time due to unforeseen circumstances. We do apologise for the inconvenience of this. 

Postal contact

If you would would like to contact us by post, you can send any correspondence to: 

Customer Services
253 Felixstowe Road