Including everything from coffee machines and kettles to vacuum cleaners and audio equipment, these items aren’t hard to get through your home.
|Orders under £50||£3.99|
|Orders over £50||FREE|
The items you can’t live without. This includes all freestanding and built-in kitchen and laundry appliances. This excludes hobs which are delivered for free.
|Orders under £400||£19.99|
|Orders over £400||FREE|
Whether you’re in the market for a 24” full HD TV or an impressive 98” QLED display, we have you covered with free delivery on your latest upgrade.
American Style Fridge Freezers
As part of this service, they will contact you either the evening before or morning of your chosen delivery date with a time slot. This will be via text or email (depending on what details are provided) so keep an eye out for updates!
How to track your delivery
We want your delivery to be as smooth as possible, with the choice of several delivery dates to pick when best suits you. If we are unable to make the delivery on your chosen date, we will contact you with the next possible alternative.
In some areas of the UK, deliveries could take longer but don’t worry! We will contact you if your order is affected and will dispatch it as soon as possible with a link to rebook your delivery sent from our courier partner Arrow XL. While most of our own deliveries take between 3 – 4 days, we aim to deliver all goods within seven working days (at the latest) so that you never have to wait too long. Please be advised that, although these dates and times are usually accurate, they are not guaranteed and we do not accept claims for any losses occurring consequential or otherwise.
If an item is not in stock and planned to be delivered directly from the manufacturer, we will contact you and agree a preferred date. This initial delivery slot is subject to change and you may be contacted directly by the manufacturer themselves to book a date that better suits their van schedule.
Every delivery service has to have limits and ours is no exception.
To ensure that each of our customers receives the very best service, we have focused our delivery to the UK with the exception of some of the Scottish Highlands, the Channel Islands, Isle of Man and Northern Ireland. This also does not include international orders.
To ensure that your delivery can go off without a hitch, we have included a postcode checker on every product page as well as at the checkout. This is subject to stock availability and courier limitations so it may vary between products.
Please be aware that the postcode checker is unable to provide an accurate estimate for Arrow’s delivery services to Out of Area (OOA) locations. This includes the Channel Islands, Eire, Isles of Scilly, Scottish Grampian & Highlands as well as Scottish Offshore. These deliveries or collections are organised with the customer once the order has arrived at the nearest delivery depot and can take up to 10 working days.
We are also unable to deliver to storage locations and any orders to these destinations will be cancelled.
Delivery-Based Services, Such As Appliance Installation & Disposal
Please be aware that this service does not include the W.E.E.E disposal of your old appliance and that disconnection services are available on a like-for-like basis with the appliance being booked for delivery. To help us make sure that everything will go smoothly, please ensure that all fixtures and fittings are in good working order (ie. no seized taps) or this service may fail. If we are not disconnecting your appliance for you, we ask that you ensure that the old appliance is disconnected and in a fit state to be taken away by us before we arrive. Any built-in appliance would also need to be fully disconnected and removed from the housing. For example, a refrigeration appliance would need to be unplugged, free of water & fully defrosted while a washing machine should be disconnected from all connections.
If you do notice any issues, please make note of this on the carrier's consignment paperwork however, if you are unhappy to accept the goods for any reason, please refuse the delivery and contact us on 0371 231 3113 as soon as possible.
Any shortages or damage must be reported to us within 48hrs of you taking the delivery. If this is not done, we are unable to take the matter up with the delivery company.
Fraud Prevention & Security
As part of this, you may be contacted via phone call before your delivery date for extra security checks. If we can’t reach you, we may place orders temporarily on hold, so please make sure that a suitable telephone number(s) is provided.
Local Delivery Services
✓ Carefully unpack your item and remove the packaging.
✓ Professionally install your item including reversing refrigeration doors.
WEEE (Waste Electrical and Electronic Equipment)
When purchasing online, if the remove and recycle service is available you can select it from the additional service options once you have added the item to your basket. Prior to delivery, please ensure your old appliance is fully disconnected, fully defrosted and free from any water, for a built-in appliance this would also need to be removed from the housing. Gas/dual fuel/electric cookers will need to be fully disconnected, if your appliance is gas this will need to be disconnected by a Gas Safe Register approved engineer prior to delivery. We would not be able to remove any appliance that is still installed, the charge paid for removal would still apply as the crew has been dedicated this time to remove your appliance. If you think there may be a problem with disconnecting any appliances, please contact us at the earliest opportunity to avoid any inconvenience and incurred costs. Our phone number is 0371 231 3113. Please note the remove and recycle service is like for like, if ordering a washing machine, it would be a washing machine we can remove and recycle. Please note an American fridge freezer is not classed as like for like with a standard fridge freezer.