Delivery

As soon as you place your order, the team at Hughes are right on it - getting your purchase ready to land on your doorstep with a big smile. Need it ASAP? No worries. We've got next-day delivery on loads of our smaller goodies and, for items a bit bigger, you’re able to pick a day that fits your family's schedule perfectly so you're all set to be home when it arrives – even if that’s at the weekend!

Don’t forget that you can plan ahead by using the handy postcode checker on the product pages to see what slots are available before you make your exciting, new purchase.

To make sure all our customers receive top-notch service, we're concentrating on deliveries in mainland UK at the moment. Sorry, we haven't reached the Channel Islands, Isle of Man, Northern Ireland, or our friends abroad yet. To give you a heads up, delivery times might differ a bit for each product due to courier capabilities, but we're on it to make it as smooth as possible for you. Feel free to use the postcode checker on the page of your new product to see when we’ll next be heading your way and let us handle the rest.

We know that you can’t wait for your new appliance, so we’ll always deliver as soon as possible. While our local delivery team will give you a call on the day of delivery to give you a time slot, we also work closely with DPD, Arrow XL and APC to ensure that your new tech is given the very best care on its way to you. Don’t worry, they’ll make sure to keep you in the loop with a time slot via text or email the evening before or morning of your chosen delivery date.

APC
Usually microwaves, vacuum cleaners and TVs 40-55”
Call: 0800 37 37 37
Website: apc-overnight.com
Example tracking number: 7611111

Arrow XL
Large appliances and TVs over 55”
Call: 0333 212 1708
Live chat service available on this link: www.arrowxl.co.uk/
Example tracking number: 8YF8400000000A059

DPD
Small items and TVs up to 32”
Call: 0121 275 0500
Track your parcel at www.dpd.co.uk/
Example tracking number: 5251111111

We understand that mistakes are easy to make! Contact us as quickly as possible by calling 0371 231 3113, emailing sales@hughes.co.uk or use our live chat facility and we’ll do our best to get your order corrected before it’s sent out.

If we’ve scheduled a special day for your delivery and find that no one is in, there may be a small charge for the unsuccessful delivery attempt. This also applies to orders cancelled after the goods are loaded into the van. You can find more information about unsuccessful delivery charges in our friendly terms & conditions.

Sort your return out in seconds with our simple returns process. Whether you’ve changed your mind or ordered the wrong item, you can find all of the information here.

Yes, you can - although we hope you don’t need to! Give your items a quick check over as soon as they arrive and let us know any concerns by giving us a quick call on 0371 231 3113 within 48hrs of receiving your order.

Yes, your order is in safe hands with our expertly trained delivery team. Shop till you drop and select this service as soon as you add your new freestanding dishwasher or laundry appliances to the basket. Find out everything there is to know about our installations service here.

Yes! If the delivery date no longer works for you and your family, just choose a new option by following the tracking link emailed to you. Prefer to talk to one of our team? We don’t blame you. Feel free to contact us by calling 0371 231 3113, emailing sales@hughes.co.uk or by using our easy live chat service.

Our hardworking delivery team will always do their best to deliver larger items to a room of your choice while keeping the safety of both your family and our staff the number one priority. For the safety of our staff, bulky appliance deliveries or collections will only be made to ground-floor properties and appliances must not ascend or descend more than three steps/stairs. Please ensure that our team will be able to safely navigate your home with your appliance, making sure it will fit through any doors and gaps in your house. Protecting your new appliance at every turn, the team will decide how best to deliver your new product avoiding any accidental knocks and bumps.

We'll do our best to get your entire order to you at once. However, since our products come from various warehouses and are delivered by different couriers, there's a chance that we might not be able to deliver everything together. Don’t worry though – the delivery will be worked out in the basket to make things easier.

It doesn’t! We’ll let them know your preferred delivery date and they’ll keep this in mind when they book you into their van schedule. Sit back and relax in the knowledge that if this date doesn’t work, they will be sure to contact you directly for an alternative that fits into your day.

No problem. As long as it fits through your home, we’ll get it to where it needs to go. You’d be surprised how many people don’t check this before ordering! Not bought one yet? We can’t wait to hear from you! Check our dedicated page for everything you need to know before purchase.

Say goodbye to the fuss of getting rid of your old appliances and let us do it for you. Available at the checkout, we’ll happily pick up your old, broken-down models when we drop off your new, shiny ones. This service is available on a like-for-like basis and all we need is a bit of prep to make sure the item is good to go before your delivery slot.

Always want the latest tech? So do we. Our pre-order dates are provided to us by the suppliers themselves to let us know when the exciting, new products are due to reach our warehouse. To make this as fair as possible for all involved, these are allocated on a first come, first served basis. On the rare occasion that there aren’t enough to go round, you will receive an email letting you know a new ETA or if a refund is on its way.

We’ll make sure to get your delivery booked in as soon as possible once it arrives with us so that you never have to wait too long. Keep an eye out for updates from one of our couriers and feel free to change the date if you’re not going to be in! It’s always worth double checking the contact information you supply to us so that you receive these important messages.

We do everything we can to protect our customers, and this includes making sure we deliver to secure addresses. To double check, we might give you a call to make sure everything is OK before the order goes ahead.

Please note we will not deliver to BFPO (British Forces Post Office), storage facilities or freight-forwarding businesses.