Frequently Asked Questions

Placing your order

How can I check delivery dates and services available on an item?

On the product page there is an option to add your postcode, it will then show all available delivery dates. Once the item is in the basket it will show the available services for that product for example installation. Any problems or questions please do not hestite to contact us on 03712 31 31 13 or via livechat/emails. 

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Do you have a price promise?

If you find a cheaper price elsewhere please call us on 03712 31 31 13 / contact us via live chat / email us at sales@hughes.co.uk and we will try to match selected retailers.

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How do I place an order?

You can order your item through our website or from one of our friendly customer advisors. You can contact our UK based call centre on 03712 31 31 13 Monday - Friday 9am - 5:30pm.

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What if I have placed my order to the wrong address?

Unfortunately it is not possible to change the delivery address once an order has been placed, the order would need to be cancelled and a new order placed to the correct address.

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Paying for your items

Can I pay monthly for my purchase?

We offer both rental and finance options online. For rental please visit out rental website https://www.hughesrental.co.uk/ and for more information on our finance options please visit https://www.hughes.co.uk/flexi-pay 

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Discount codes

Why isn't my discount code working?

Voucher codes will be available for a specific time period. Please check the expiry date and that you’ve entered the code correctly. A common error is an extra space if you're copying and pasting the code. Codes aren’t case sensitive so it’s fine to use capital or lower case letters. Voucher codes are on selected items only and will show a green text banner advising if a code is available on that product. 

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Delivery

Do you offer weekend deliveries?

Yes we do! Please be advised where this is possible the website will allow you to select a weekend date, there may be an additional charge. If you enter your postcode in on the product page it will advise if this is an option for the item you are purchasing. 

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How do I track my delivery?

You will receive an email once your item has been dispatched that inclues your tracking number, our couriers will also text you with a time slot. You can keep an eye on your delivery online, please see the following link for more information https://www.hughes.co.uk/deliveries

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Warranty/faulty items

Can Hughes repair my product?

Hughes has five dedicated service centres, based in Norwich, Lowestoft, Ipswich, Kings Lynn and Thetford. We employ more than 200 staff across the service centres; each service centre has a team of mobile engineers whose aim is to fix problems, first time, every time, in your home. There are also workshop-based engineers within each centre who repair more complex problems on behalf of a wide range of manufacturers and the general public. 

Please call 03444 124 411 if you need any assistance

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Will my item have a warranty?

The items we sell are supplied with the maufacturer warranty, this is in addition to your rights under the Consumer Rights Act 2015.  The majority of items come with a 1 year warranty covering parts and labour, some manufactures do offer longer warranties or promotion offers to extend the standard warranty, this is stated under the specifications.  Please be advised you may need to register to qualify for any promotional warranties.

We can offer additional warranties and replacement plans at competitive prices on most of our products, for a quote please call us on 03712 31 31 13 or you can speak to us on livechat/emails.

Please note that the items we sell are for domestic use and as such the warranty will only cover domestic use, it is unlikely the item will be covered by the warranty if being used in a commercial property.

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What if my item is faulty?

The guarantee is often covered by the manufacture and for the most efficient service it is best to contact them directly. The contact information should be in the manual you have received for the product or found online, if you cannot find the information please do not hesitate to contact us and we can advise you. The manufacture will often need proof of purchase and the serial number from the item – this is often found on a sticker on the product.

Please make sure when you contact us you provide us with your order or invoice number and a full description of the fault you are experiencing.

If the item is confirmed faulty, we will offer you a resolution in accordance with your legal rights, this may be an exchange, repair or refund.

For more information please visit https://www.hughes.co.uk/repairs

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Other

Can I rent from Hughes?

Yes! Please see our dedicated rental website for more information https://www.hughesrental.co.uk/

 

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Can I contact you directly regarding an order placed via eBay?

As per the buyer/seller protection offer by eBay all contact regarding these orders should be via 'ask seller a question' on the eBay website. 

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Where is my local store?

Please see this link to our store finder, if you enter your postcode it will show you your nearest store https://www.hughes.co.uk/storefinder

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Why can't I log into my Hughes Trade account?

We have a dedicated Hughes Trade website, please see this link for more information https://www.hughestrade.co.uk/

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Answer not found?
Use our contact form to ask us your question to the contact form