Ipswich Store

253 Felixstowe Road, Ipswich

Hughes Ipswich
253, Felixstowe Road, Ipswich, IP3 9BN
Opening hours
Mon 09:00 - 17:30
Tue 09:00 - 17:30
Wed 09:00 - 17:30
Thu 09:00 - 17:30
Fri 09:00 - 17:30
Sat 09:00 - 17:30
Sun Closed

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Hello and welcome to the Hughes, situated on Felixstowe Road in Ipswich. As a family run company, we have been providing great quality electrical goods to communities across East Anglia for over 100 years, and our reach to customers is growing year on year. 


At Hughes Felixstowe Road, we are here to offer a personal shopping experience to meet all your individual or family needs. We know that everyone who walks through our doors is unique, and we will work alongside you to tailor your purchase to suit you, delivering excellent customer service. When in store, we are happy to demonstrate all our products and invite you to get involved to, so we can rest assured you have the correct product for your home. The team lead by branch manager Rachel are happy to answer any questions you may have and can advise you through the different manufacturer options we have in store. When you visit us, you can expect to find major domestic appliances such as Bosch dishwashers, Hoover washing machines, and Beko fridge-freezers, through to Sony Tv's, Sonos soundbars and smaller items such as Sabichi toasters, Morphy Richards Kettles and Panasonic Microwaves. As a company we work alongside many leading manufacturers such as Zanussi, LG, Bosch, Leibherr, Samsung and Indesit, so we will always have a solution for you. We have a convenient free carpark, meaning you can browse at your leisure and if you need help getting things into your car, we’re here to help. We also have a dedicated, fully qualified team of installers who can deliver our goods to you, and even take away your old appliance. Just a small selection of what our installers can do for you includes, delivery, installing electric cookers, wall mounting televisions, plumbing in washing machines, and just simply dropping off your purchase at your door if that is what you prefer. Our specialist built in team, can be booked to ensure all your integrated appliances are fitted to the highest standard, and we also have an aerial rigger if you are having trouble with tv reception or are looking to extend an aerial point into another room. 


At Hughes, our main aim is to deliver excellent customer service and offer products and services that suit everyone. We know that shopping can be daunting, and we want to make it as easy as possible for you, especially when it comes to paying. You can of course pay upfront on the day, or we have Hitachi and Klarna finance options available if you wish to break your payments into more manageable chunks or defer your payments.  Another popular choice in our branch is our ever-growing rental service, which includes free delivery, free installation, and ongoing maintenance in your home, and over the phone support whilst you have your products. We rent a range of items such as Samsung 4k televisions, Sonos soundbars, Sonos multiroom audio speakers, Playstation 5 and Nintendo switch consoles, Miele washing machines and Hotpoint tumble dryers to name a few, all for a low-cost monthly payment, or you can pay annually if you prefer. We are confident we can find the right products for you at a rate you can afford, and if you choose to upgrade your equipment at the end of the contract term, it means you will always be up to date with the latest models on the market, without the worry of repair bills. You can even rent an aerial or satellite dish for your home, or of course you can purchase them, and our fully trained aerial riggers will erect them for you.


Another satellite service we offer is with Sky, and the Sky Q box, is exceptionally user friendly and offers you a world of entertainment options. The box, available in 1tb and 2tb sizes can be controlled by your voice, to change channel, launch apps or search for films, as well as delivering you 4k content, if you have a compatible tv. We have a fully demo-able sky display in our store and are happy to show you how easy it is to navigate the sky system and talk about the fantastic sim and broadband deals which would match perfectly alongside your subscription. We will take all the hard work away for you, and if you wish to go ahead, we can do this from the comfort of our sofa instore. By speaking to us, we can establish your needs, and find you the best package to suit you. 

Hughes, Felixstowe Road also offers a click and collect service, meaning anything you may have seen online but want to collect instore from us can easily be arranged once you have placed your order via our website. We will call you to let you know your purchase is ready to collect and also advise you on any other products we recommend you use alongside it, such as WPRO descalers, Vivanco HDMI cables, and Duracell batteries. We would hate for you to get home and realise you need something else. As well as our click and collect service we are also an official pickup and drop off point for DPD parcels. If you know you aren't going to be home when a parcel is going to be delivered you can have it redirected to us, and we will keep it safely with us for 7 days before returning to sender. If you have a parcel to return, simply pop into our branch and we can process this for you. Whilst you are here, we welcome you to look around our showroom and engage with our staff, asking any questions if something catches your eye. 

In addition to our everyday services, we also have a Hughes smart department, which looks to tackle some of the bigger projects you may have, such as cinema rooms, network expansion, multiroom audio, and tv wall mounting. Hughes Smart have a dedicated knowledgeable and professional team who work tirelessly to connect you to your home, garden (or boat) like never before, without the hassle of countless remotes and switches. If you have a project, you think would qualify for Hughes smart, talk to our staff today and they can book you in with a video call to start your smart journey. 

We thank for visiting our web page, now let's meet the team



Rachel has been with Hughes since 2014 and the branch manager of our Felixstowe Road shop since May 2019. She has great knowledge of our white goods and our rental service and is keen to educate our customers on the service plans we have to offer. In her spare time Rachel enjoys trips to London's west end, loves to travel the globe, indulge in spa days, and attend music gigs.

Suzie joined the company in Nov 2017 and has been with the Felixstowe Road team since July 2021. In her spare time Suzie likes reading, gaming, and watching movies. To find out all the latest deals on our OLED televisions and Sky promotions, please speak to Suzie in branch and she'd be happy to help you.

Dean re-joined the company in December 2017 and is currently our Senior Sales Advisor. He has amassed nearly three decades with Hughes and is always willing to go the extra mile for the customer. Dean will happily talk you through our range of washing machines, tumble dryers, dishwashers and cookers while explaining the benefits of our rental service, finance options and service plans. If you are looking for suitable cleaning products to accompany your main appliance, he will point you in the right direction.

Beth joined the company in September 2021 and has all the latest knowledge on our range of washing machines, tumble dryers and dishwashers. In her spare time, Beth likes amateur dramatics, walking and reading. She also likes spending time with her family and travelling across the country.



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