Delivery of large appliances

We offer delivery when you need it on hundreds of large appliances, including next-day and weekend delivery, so you can get what you need, when you need it. All delivered to a room of your choice.

Costs Prepare for delivery Delivery Day Fridges and Freezers Tumble Dryers

What is a large appliance?

A large appliance is typically everything found under our ‘Kitchen Appliances’ option in our menu including washing machines, dishwashers, fridge freezers and cookers.

What is a large appliance?

A large appliance is typically everything found under our ‘Kitchen Appliances’ option in our menu including washing machines, dishwashers, fridge freezers and cookers.

How much does large appliance delivery cost?

Large appliances
	Standard delivery (4+ days)	Express delivery (1-3 days)
Orders over £400	FREE	£10.00
Orders under £400	£19.99	£29.99

When will Hughes deliver my order?

We offer next-day and Saturday delivery on hundreds of items and deliver from 7am to 9pm.

When you place your order with Hughes, you’ll get to pick your own delivery date. Simply select the date you’d like in our delivery diary and we’ll do the rest.

We recommend you place your order before 3pm to guarantee the fastest delivery options.

Full delivery terms, tracking and FAQs are on our main Delivery page.

We offer next-day and Saturday delivery on hundreds of items and deliver from 7am to 9pm.

When you place your order with Hughes, you’ll get to pick your own delivery date. Simply select the date you’d like in our delivery diary and we’ll do the rest.

We recommend you place your order before 3pm to guarantee the fastest delivery options.

Full delivery terms, tracking and FAQs are on our main Delivery page.

What to do before your delivery arrives

We know you want your delivery to be easy and stress-free.

Here are a few simple things you can do to make delivery as simple as possible.

What to do before your delivery arrives

We know you want your delivery to be easy, stress-free, and arrive exactly when you expect it.

Here are a few simple things you can do to make delivery as simple as possible.

Ensure yourself or another adult is home for your delivery

We’re unable to deliver your appliance unless an adult is present. When booking your delivery date please ensure you will be available on this day to take delivery.

Ensure there is clear access to the room you would like us to deliver to

We’ll always deliver to your room of choice, but if there is no safe and clear access our teams will not be able to proceed.

Let us know in advance of any parking issues

Our crews deliver in large vans. If you think there will be any issues for us to park or access the delivery address, such as requiring a permit, please let us know in advance. Our delivery teams aren’t permitted to park on double yellow lines or red routes. If these are outside your property, please let us know in advance so we can plan accordingly and avoid any delays to your delivery.

Prepare for your booked services

If you’ve purchased additional services, such as installation, please make sure the area is ready before we arrive by removing your old appliance. If you’ve also booked a disconnection service, we kindly ask that the appliance is free from water beforehand.

Double check your details at checkout

When you’re checking out, we’d recommend double checking your email address and phone number are correct so we can make sure we send you all the information you need. We’d also recommend making sure you have ordered the right product type, i.e. freestanding or integrated.

What happens on delivery day?

The night before your delivery

The night before, we’ll send you an email confirming your 2 or 3 hour timeslot. This will be between 7am and 9pm.

If Hughes is delivering your order, we’ll send you this the night before along with a tracking link.

If Arrow XL or BJS are delivering your order, they’ll send you an SMS on the delivery day when your order is out for delivery, including your tracking link.

30 minutes before delivery

30 minutes prior to delivery, we’ll give you a call to let you know we’re close by.

When we arrive

Upon arrival, our team will deliver your order to a room of your choice, assuming it is both safe and practicable.

If the delivery crew are not satisfied that there is clear access, they will not be able to proceed with the delivery. (Subject to T&Cs).

We always make every effort to complete your delivery. Where necessary and possible, Hughes delivery teams can even modify the appliance by removing doors or parts to help get it into your home. Please note that this is a specialist service carried out by Hughes teams only, and is not undertaken by our third-party delivery partners.

What can’t we do?

Whilst we make every effort to get your appliance delivered, our teams are unable to remove door frames, windows or make any amendments to your home.

Please also be aware that, as we’ll be delivering heavy items into your home, our teams are unable to remove their footwear for safety reasons.

We’d recommend putting down protective coverings, such as dust sheets, to help protect your carpets and floors.

Whilst we make every effort to get your appliance delivered, our teams are unable to remove door frames, windows or make any amendments to your home.

Please also be aware that, as we’ll be delivering heavy items into your home, our teams are unable to remove their footwear for safety reasons.

We’d recommend putting down protective coverings, such as dust sheets, to help protect your carpets and floors.

Looking to purchase a fridge-freezer or American fridge-freezer? We’ll help make sure delivery is as smooth as possible.

Hughes delivery teams may remove the doors of some larger refrigeration appliances to make it easier for our teams to deliver. Whether we can do this depends on whether it can be done safely without risking damage to the property or products.

Please note that this is a specialist service carried out by Hughes teams only, and is not undertaken by our third-party delivery partners.

Looking to purchase a fridge-freezer or American fridge-freezer? We’ll help make sure delivery is as smooth as possible.

Please note that this is a specialist service carried out by Hughes teams only, and is not undertaken by our third-party delivery partners.

How to make delivery as smooth as possible

Many people don’t realise just how big some fridge freezers can be, especially American fridge-freezers. To avoid disappointment, we recommend you:

How to make delivery as smooth as possible

Many people don’t realise just how big some fridge freezers can be, especially American fridge-freezers.

To avoid disappointment, we recommend you:

Double-check the measurements

Double-check the measurements of what you’ve ordered and consider how it will be transported from our delivery van to your room of choice.

Leave enough space for ventilation

The recommended gap by the manufacturer varies, but generally we recommend 50mm at the back and 20mm on each side.

Allow enough door opening space

Consider that the doors of American fridge-freezers need to be able to open to at least a 90-degree angle to slide out the freezer drawers.

Let the appliance settle before use

Refrigeration appliances typically need to be left for a minimum of 4 hours before the power can be turned on. This allows the gases to settle, ensuring the appliance runs at its best.

For staff safety, American fridge freezers cannot be carried up or down more than three stairs into a property.

We’ll be delighted to deliver your tumble dryer, but just to let you know, we’re unable to drill through walls to create a vent for vented tumble dryers, so this will need to be in place before delivery.

For heat pump models, the dryer may also need to stand for up to two hours before being plugged in, which is completely normal and allows the system to settle properly.

For heat pump models, the dryer may also need to stand for up to two hours before being plugged in, which is completely normal and allows the system to settle properly.

Who will deliver my order?

Hughes orders for large appliances are delivered by a combination of our own Hughes delivery teams and our trusted third-party delivery partners, Arrow XL and BJS.

You will receive details of who will be delivering your order, along with your tracking information, on the evening before your delivery day.

Hughes orders for large appliances are delivered by a combination of our own Hughes delivery teams and our trusted third-party delivery partners, Arrow XL and BJS.

You will receive details of who will be delivering your order, along with your tracking information, on the evening before your delivery day.

Delivered by Hughes

If you live in East Anglia or close to one of our Hughes stores, it’s likely that your large appliance will be delivered by Hughes’ own delivery team, who have been serving the community for over 100 years.